Ongoing HR Support, Built Around Your Business
You’ve built a solid business. But people questions don’t arrive on schedule. A resignation lands on a Friday afternoon. A performance conversation keeps getting pushed back. An award changes and you’re not sure if it affects you.
That’s what ongoing HR support is for. Someone already in your corner who knows your business, so when something comes up, you make one call and get a straight answer.
Your Own People Expert. A Whole Team Behind Them.
Every retainer comes with a dedicated People Expert, one person who takes the time to understand your business, your team and how you like to work.
One trusted advisor
You deal with one person who knows your story. No call centres, and no re-explaining your situation every time you pick up the phone.
Backed by a wider team
Behind your People Expert sits our broader team, so the advice you get draws on more than one mind, without you having to manage any of it.
Ahead of the problems
Your expert keeps your HR in good shape and helps you plan ahead, so small things get sorted before they become big ones.
Every Retainer Is Tailored
No two businesses need the same support, so no two retainers look the same. We shape yours around the size of your team, your industry, and what’s coming up for your business.
A few things stay constant: retainers run for a minimum of six months, and your fee is guided by the size of your team. Everything is confirmed in writing before we start, so you know exactly what you’re getting.
What a Retainer Can Look Like
To make it easy to picture, here are the four shapes our retainers most often take. They’re commonly used examples, starting points, not boxes. Each one builds on the plan before it.
Micro
Small teams who want expert HR on call, without a full retainer just yet.
A 30-minute check-in each month to talk through whatever’s on your plate
Up to two hours of flexible support on your HR priorities
We keep you across the Fair Work and award changes that affect you
A simple way to start with us, and grow into a fuller plan when you’re ready.
HR Essentials
Growing teams who want their compliance handled and someone to call when questions come up.
Everything in Micro, plus:
A monthly check-in, so you always know where you stand
Contracts, letters and policies kept current
Award and Fair Work changes actioned as they happen
Your document library kept up to date
Quick answers whenever a question comes up
An annual compliance review
HR Momentum
Established teams who want a senior HR person on the ground each month, working ahead of the problems.
Everything in Essentials, plus:
Your People Expert on site for a half day each month
A people plan you actually use, reviewed every quarter
Recruitment support when you’re hiring, one role at a time
Real support for your managers through probation, performance, reviews and exits
A monthly summary of what we’ve done
HR Partner
Teams who want HR built into how they run, with a senior partner alongside their leaders.
Everything in Momentum, plus:
Your People Expert on site every fortnight, working closely with your leaders
A people strategy built straight from your business plan
Employee relations support when you need it
A focused culture and engagement initiative each quarter
Priority access whenever something urgent comes up
These are the retainers our clients most commonly choose, but you’re not limited to them. If none of these fit your business, we’ll shape one that does.
What Your Retainer Covers
You should never have to wonder whether picking up the phone will cost you. Here’s how we keep it simple.
Part of your fee
The everyday support: interpreting an award, talking through how to handle a situation, answering the questions that come up, and getting you to the right template. That’s all included.
Quoted separately
Some work is bigger than advice, building a new policy suite from scratch, running a formal investigation or restructure, or anything with legal weight behind it. We quote it as a project first, so you see the cost before we start. Nothing is ever a surprise.
Optional Inclusions
Add these to any retainer as your business needs them. If you don’t see what you’re after, just ask, we can usually build it in.
Recruitment
Recruitment support, shortlist to offer
Managed recruitment, start to finish
Extras
Position descriptions
Professional development workshops
Board reporting and meeting attendance
Employee benefits programs
On-Site Support
Extra days with your People Expert on site
HR 101 for Managers training
Bigger pieces of work, like investigations, restructures, policy suites and remuneration reviews, sit outside your retainer and are quoted as fixed-price projects. See our HR projects for the full list.
Ready to Stop Second-Guessing?
The best place to start is a conversation. We’ll get to know your team and where you’re headed, recommend the shape of support that fits, and put it in writing so you know exactly what you’re getting. No pressure, just clarity on what good HR support could look like for your business.
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